Shopping with Avalon by Nature – things you might need to know

TAX STUFF  Avalon by Nature is a registered business in NSW and our ABN is 813 4249 9320.
As it is a small business, we are not registered to collect GST on behalf of the Australian Taxation Office. Therefore, you will not receive tax invoices from us.

PRICING STUFF  Prices are current at the time of publishing the website but are subject to change due to changes in supplier prices. Our prices are very reasonable and therefore we cannot absorb price increases, unlike the bigger retailers.

QUALITY STUFF  Avalon by Nature endeavours to trade with integrity and honesty, with humour and with passion for our products.
We really want you to find what you’re looking for and to feel confident that it is a good product.

POSTAGE  We post with Australia Post, we use recycled postage materials to cut down costs.  We use a flat rate of $10 because that is an average of postage for the products we sell and it partially covers postage materials as needed.  Sometimes we undercharge you and sometimes the flat rate is more than the actual postal charge and if it is a large amount we will let you know and refund you.

REFUND POLICY  Our refund policy is the standard from the NSW Dept of Fair Trading:  If you buy something, it arrives and is not suitable for the purpose for which it is described, then we will refund the cost of the item.  For further clarification:

  • We are not obliged to refund a change of mind.
  • We do not refund your purchase if you have not read the description properly.
  • We do not refund the postage as the delivery has been made and we cannot get our money back from Australia Post.
  • Special orders are difficult to refund, instead, we will consult you on the price and quality at the point of purchase from the supplier.

Always contact us and discuss your concerns – we are reasonable :).

Last, but not least, we hope you enjoy your shopping experience at Avalon by Nature.

Last updated 24 June 2020