Info for your enjoyable shopping experience

Shopping with Avalon by Nature – things you might need to know

Avalon by Nature is a registered business in NSW and our ABN is 813 4249 9320.
As it is a small business, we are not registered to collect GST on behalf of the Australian Taxation Office. Therefore, you will not receive tax invoices from us.

Prices are current at the time of publishing the website but are subject to change due to changes in supplier prices. Our prices are very reasonable and therefore we cannot absorb price increases, unlike the bigger retailers.

Avalon by Nature endeavours to trade with integrity and honesty, with humour and with passion for our products.
We really want you to find what you’re looking for and to feel confident that it is a good product.

We post with Australia Post, we use recycled postage materials to cut down costs. We charge you what it costs us to send the package.
Sometimes we undercharge you and that is our loss. Sometimes we inadvertently overcharge a very small amount and if it is a large amount we will let you know and refund you.

Our refund policy is the standard from the NSW Dept of Fair Trading: If you buy something, it arrives and is not suitable for the purpose for which it is described, then we will refund the cost of the item. We are not obliged to refund a change of mind. Special orders are difficult to refund, instead, we will consult you on the price and quality at the point of purchase from the supplier. Always contact us and discuss your concerns – we are reasonable :).

Last, but not least, we hope you enjoy your shopping experience at Avalon by Nature.

Last updated 31 March 2020