Yes, we do collect information about you during our store’s checkout process. This policy sets out what we do with that information. If you have any concerns, please contact Jo Durand at admin at avalonbynature dot com dot au.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address, and browser type: we’ll use this for purposes like estimating shipping
- Shipping address: we’ll ask you to enter this so we can send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.
We will also store comments or reviews if you choose to leave them.
Who on our team has access
Jo Durand, currently the sole Team Member, has access to the information you provide us. For example, as both Administrator and Shop Manager, she can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
She has access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example —
We use Mailchimp to assist with email organisation and delivery.
We use Paypal and Afterpay to process payments.
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
We accept payments through Afterpay. When processing payments, some of your data will be passed to AfterPay, including information required to process or support the payment, such as the purchase total and billing information.